Stan Sher - Dealer eTraining

Automotive BDC Internet Retention Guest Relations

Automotive BDC Internet Retention Guest Relations Stan Sher of Dealer eTraining discusses how the business development and/or internet sales department needs to be viewed as the guest relations department.

Automotive Internet Sales Training Lead Management

Automotive Internet Sales Training Lead Management at GNYADA Automotive Internet Sales Lead Management Workshop at GNYADA - Greater New York Automobile Dealers Associations by Stan Sher of Dealer eTraining.

Stan Sher at Internet Sales 20 Group

Stan Sher at Internet Sales 20 Group

Off Hours Automotive BDC Follow UP

Off Hours Automotive BDC Follow UP Stan Sher of Dealer eTraining talks about the importance of following up on internet leads and opportunities during off hours.

Automotive Sales Internet BDC Experts – Be Proactive

Automotive Sales and Internet BDC Expert Stan Sher of Dealer eTraining explains the importance of being proactive in the dealership.

Automotive Dealership Management Process Importance

Automotive Dealership Management Process Importance discussion at Greater New York Automobile Dealers Association workshop on automotive internet sales.

Blaming The Internet BDC Manager Automotive Sales

Blaming The Internet BDC Manager Automotive Sales Stan Sher of Dealer eTraining discusses the challenges that dealership’s with massive management turnover have.

Digital Response: Email – Call – Social Media

Digital Response: Email – Call – Social Media

I am amazed at the lack of creativity out there. I wonder if automotive professionals do not think of ideas or maybe they are being lazy. I mean we all know how that goes without saying in the business. The idea here is to figure out more effective methods of reaching prospects, internet, phone, and previous walk in.

Follow up scenario:

An internet lead comes in. The internet or BDC representative…

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Facebook Lead Management Follow Up

Facebook Lead Management Follow Up

It was about five months ago that I wrote this blog, “Digital Response: Email – Call – Social Media“.  Now, after reading Stephanie Young’s blog “Three Strikes and You are In!!!!” on dealerElite.net, it only made sense that I describe a proper processes for facebook lead management.

Please understand that there are different ways of doing this depending on dealerships setup.  For example, if the…

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Business Practices Improvement Needed Everywhere Not Just In Automotive

As I look at my history in the automotive industry and I look at the valuable lessons that I learned for success I start to realize how many industries are failing to do the right thing.When I say “do the right thing”, I am talking about customer relations practices.  

Business Practices Improvement Needed Everywhere Not Just In Automotive

As I look at my history in the automotive industry and I look at the valuable lessons that I learned for success I start to realize how many industries are failing to do the right thing.When I say “do the right thing”, I am talking about customer relations practices.